Position Summary:

This position is responsible for ensuring all assigned clients have their payroll input accurately and processed on schedule. The method of communication will be primarily e-mail and retrieval of information from Alliance's products but could also include phone and fax.  This position is responsible for complex payroll input from large enterprises and fostering relationships with Alliances. They will also help support new members of the team. 

Essential Functions:

• Serve as a coach to the Alliances Team and assist them to become proficient in processing simple and moderately complex payrolls.

• Familiar with complex services offered by Complete Payroll.

• Input all payroll-related data necessary to process and meet deadlines. 

• Respond to all client inquiries in a timely fashion 

• Researching and resolving client concerns relating to payroll and tax matters, systems issues, and support of client input or output transmission issues. 

• Keeping abreast of software changes, major changes and trends in the Payroll Industry, and changes in wage and tax law. 

• Being accountable and responsible for all aspects of quality service for clients. 

• Contacting and assisting clients in the process of obtaining information for payroll production and tax-related issues — verifying totals, responding to and resolving client questions and problems.

• Contacting clients daily to obtain payroll data including salary adjustments, special payments, tax allocations, and employee deductions, and to set schedules. 

• Maintaining a high rate of client retention by delivering quality customer service.

• Providing client training as necessary.

• Ability to translate and transform data between Alliance and Complete Payroll applications.

Non-Essential Duties:

• Miscellaneous duties and Special projects as assigned by management.

• Handling a high volume of requests to assist Alliances Representatives when needed.

Minimum Qualifications (Knowledge, Skills and Abilities)

• Associates or Bachelor’s degree in business or related field is preferred. 

• 5 + years Payroll knowledge/ experience is required.

• 5+ years Customer Service experience is required.

• Leadership skills are preferred 

• Proficiency in Windows PC environment (MS Word, Excel and PowerPoint) and google suite

• Proven ability to work under pressure to meet required deadlines

• Ability to communicate clearly, concisely and effectively both orally and in writing. 

• Experience working with Teams to make recommendations for changes, improvements and enhancements to management.  

Decision-making Latitude:

• Expected to make decisions that assist clients and team members in getting their payroll processed in the most accurate and efficient manner.  

• Agrees to comply with the confidentiality policy.

• Uses independent judgment to provide solid client and peers relationships 

Supervisory Responsibilities:

• None

Equipment / Software Used:

• Personal Computer, Internet, Calculator, MS Office, Evolution payroll software, isolved software, CRM software Google suite.

Financial Responsibilities:

• Quoting and maintaining controls to ensure quotes are approved, completed and invoiced.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 

The noise level in the work environment is usually moderate. 

Working Conditions:

• The scheduled workweek is a 5-day workweek - hours are 8:30 AM to 5:00 PM Monday through Friday with a 30-minute lunch break. Pre-Approved overtime may be required.  

• Pay Range:  Hourly Position; Grade 4, Minimum hourly rate of $21.48 to a Maximum hourly rate of $32.22.  Pay will be based on skill and experience.

• Remote position  

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.  All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.